1. Introduction
Welcome to TPG Paints & Stains ("we," "us," or "our"). We operate the website located at tpgpaints.site. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.
2. Information We Collect
We collect both personal and non-personal information to provide and improve our premium painting services.
- Personal Information: This includes information you voluntarily provide to us via contact forms, quote requests, or account registration, such as your name, email address, physical address, and telephone number.
- Non-Personal Information: This includes automatically collected data when you visit our website, such as your IP address, browser type, operating system, referring URLs, and information on your usage behavior through cookies and analytics tools.
3. How We Use Your Information
We use the information we collect for legitimate business operations, including:
- Fulfilling requests for painting quotes, scheduling, and project updates.
- Providing customer support and responding to inquiries.
- Operating, maintaining, and optimizing our website functionality.
- Sending transactional communications, account notifications, and marketing updates (where explicitly consented to).
4. SMS Communications & Mobile Messaging
TPG Paints & Stains offers mobile messaging programs to communicate with clients regarding our services.
Express Consent
By providing your phone number and checking the explicit, separate, unchecked consent checkbox on our submission forms, you provide your express written consent to receive mobile messages from TPG Paints & Stains. Consent is not a condition of purchasing any goods or services.
Types of Messages
Subscribers may receive non-marketing text messages regarding quotes, project updates, scheduling, and service notifications, as well as marketing text messages regarding special offers, discounts, and service updates.
Message Frequency & Charges
Message frequency varies based on account activity. Standard message and data rates may apply from your wireless provider depending on your mobile plan.
Opt-Out & Support
You may opt out of receiving SMS communications at any time. To stop receiving text messages, reply STOP to any message you receive from us. For assistance or information regarding our text messaging program, reply HELP to any message or email [email protected].
Mobile Information Non-Sharing Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers solely for the purpose of delivering communications and services on our behalf, including messaging platforms and customer support providers. Such providers are contractually required to safeguard your information.
6. Data Protection & Security
We implement a variety of administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure.
8. Your Rights & Choices
Depending on your location, you may have rights regarding your personal data, including the right to access, correct, update, or request the deletion of your personal information. You may update your communication preferences or completely withdraw your consent for SMS messaging at any time by following the opt-out instructions outlined in Section 4.
9. Children’s Privacy
Our website and painting services are not directed to, or intended for, individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal data, we will take immediate steps to delete it.
10. Changes to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our business practices or legal obligations. Any updates will be posted directly on this page with a revised "Effective Date." We encourage you to review this policy periodically.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: